Returns & Refunds

Return Policy

We only accept returns and refunds on defective items only. Contact with your complaint about your product with your order number within 15 days of order completion, to return items you must keep them in perfect condition, without using or removing labels and the original packaging. Once confirmed we will send you a return slip, then you may return any defective items by carrier within 30 days from the date of delivery.

Returns made within 15 days of the order delivery date will be fully refunded and your refund will appear in your account about 30 business days, and shipping charge will also be deducted from your refund, please note that some items cannot be returned but you will still qualify for a partial refund.

Lost Returns

Moon’s Crib is not responsible for any lost items or shipping fees.

How to return items

Add your product(s) in the box and tape your package securely, remove the original shipping label and attach your new return label to the package

Then schedule a pickup or drop-off with the designated carrier on your shipping label and your all set!!

Could I make an exchange instead of a return?

Item exchanges are not currently supported.